Dell, like any other computer manufacturing companies that offered a PC with Intel's faulty chips, will have problems. Dell currently have 4 PCs available with those faulty chips the XPS 8300, Vostro 460, Alienware M17x R3, and the Alienware Aurora R3. They have logically pulled these models down from Dell.com, meaning they will temporarily stop selling them since Intel's problem is "incurable". To those who already have these PCs Dell has a solution which they will base on their Warranty and Service terms. Unlike, Samsung's full refund program, Dell will not be able to replace those defective motherboards until April (schedule when Intel will release the new chips). Head after the break to check out Dell's path with this problem.
"For customers impacted by this issue, Dell offers a couple of solutions. Customers experiencing issues will be supported under the warranty and service terms. Once we have new chipsets from Intel in early April, we will provide a motherboard replacement that corrects the design issue at no cost to our customers. Replacements will be provided at the customers’ location and convenience via authorized Dell service providers. Affected customers may also take advantage of the applicable return policy, which may vary by region. " - Direct2Dell
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